This course links knowledge management (KM) theory to knowledge services, the management methodology that converges information management, knowledge management, and strategic learning. Throughout the larger organization, the goal of knowledge services is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services to support the organization as a knowledge culture. Topics covered include a history of knowledge management/knowledge services; descriptions, concepts and definitions related to KM/knowledge services; KM/knowledge services in the corporate management environment; and the role of strategic learning in the knowledge environment.
Program Takeaways
- Participants will be able to describe knowledge services and their role in effective strategy development and implementation.
- Participants will be able to apply and demonstrate the role of KM and knowledge services to management and knowledge workers.
- Participants will understand the value of linking organizational KM efforts with strategic learning.
