Association information centers often struggle with determining appropriate charges for research and competitive intelligence services, technical writing, training, document delivery, and other services. A careful balance must be struck to keep the services competitive and affordable to customers, while not costing the info center more than bargained for in terms of staff time, resources...and frustration.
This roundtable discussion will provide a presentation on the various ways that information centers can determine fee structures for services. Determining payoff and return on those service offerings will also be discussed before the session is opened to attendees for discussion and idea-sharing on the topic.
Program Takeaways
- Participants will be introduced to possible ways of establishing fee structures for services.
- Participants will learn methods of determining ROI of their services.
- Participants will have an opportunity to share their own best practices with colleagues, so that attendees leave the session with solutions that are relevant to member-based organizations.
